FAQs

Frequently Asked Questions

To help us solve the issue for you, please email us and include as many of the following details as possible, please cut and paste any error message that appeared on the screen into the email:
  1. What the problem is
  2. Your Operating System (e.g. Windows XP, Mac OS 9.0)
  3. Internet Browser (e.g. Internet Explorer 6, Mozilla Firefox 3.5.1)
  4. What URL you are trying to access (e.g. http://www.shoon.com/locations)
  5. What time the problem occurred
We ship worldwide!
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours. Our store does not accept Returns or Exchanges, once an item has been received it cannot be returned. We can only offer you replacements at no additional cost if it falls under below criteria:
  • Items are faulty – damaged/broken or soiled upon arrival.
  • Parcels that are lost in transit.
Note: MrFollowup will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.  
You can check on the status of your order at any time by going to the following link:  Order Status. You can also reach out to our customer support desk at [email protected] to ask questions anytime.
Please see Shipping and Delivery page for more information.
Please see our Privacy Policy for more information.
Guarantees that your package is insured against loss, damage or missing contents during shipping. To ensure that you are fully protected, we highly recommend that you add Secure Shipping with Tracking to your order. (Secure Shipping with Tracking doesn't cover lost/stolen packages that are already delivered as reflected on the tracking site).
Please see our Refund Policy page.